El Famous Burrito trains employees and collaborates with designers overseas with Vistasuite
El Famous Burrito (El Famous) is a Chicago-area legend when it comes to delicious Mexican food. Ask anyone in the Chicago area about El Famous Burrito and they will tell you it is fresh ingredients, prepared upon ordering, by friendly staff. Family owned and operated, El Famous Burrito is the go to establishment for authentic Mexican food. In total, there are nine locations, mostly in the western suburbs.
Restaurants
9 Locations
135 Employees
Challenges
El Famous learned their employees preparing the food often didn’t have an exact, repeatable method, and their register staff didn’t go through the same process at each store.
El Famous wanted to be able to share the successes of many of the store processes with all the other stores, so they created a set of 50 short training videos. This presented a larger problem for them, in that they didn’t know how to protect the videos they created from being shared outside the organization, while still making them accessible to their employees in a convenient manner.
In reviewing possible solutions for the above problem, the executives at El Famous identified another nagging issue. Every month they communicate with a design team in India, which handles all designs for menus, print media, website photos, local store photo displays and advertisements. Communicating back and forth with the designers in India has become a challenge that was simply relegated to email exchanges.
These email exchanges caused considerable difficulties when trying to work with one storage location, while still communicating and collaborating over the needs of each photo. El Famous found themselves often wondering which copy was the latest version of each image, since providing clarity in communication in this inefficient manner was difficult and often failing.
So, the challenges facing El Famous Burrito executives were:
How to share internally produced product, preparation and process training videos to the staff.
How to clearly share marketing, publicity, and informational imagery with a design team in India, while centralizing organization and communication in the U.S.
Solution
El Famous came to Vistasuite to solve these issues. Vistasuite’s ability to consolidate videos in one place, play them on a protected and company-owned iPad device - one in which El Famous also used as the cash register - , and prevent video downloads to protect IP, checked all the requirements for them.
Employees can now watch the training videos during down times in the restaurant, providing consistency across all stores, leading to the best possible customer experience regardless of the location visited. All in a collaborative, efficient, secure way.
Through the success of sharing these videos within each store, El Famous also realized its capabilities to address their other concerns and created a collaborative Space in Vistasuite to communicate with their India design team.
Now all items are in one location, with comments and questions correctly aligned to the imagery intended. Again, this has provided them considerable clarity, and assurances of accuracy in changes. All images were moved to Vistasuite and now they can tag each image, organize them, title them, and search for them in a manner that is easily findable and quickly accessible.
El Famous Burrito is now able to:
Run Vistasuite on their iPad cash register systems, allowing employees to consume training content while remaining at the customer counter.
Pause video viewing, assist customers, and return directly back to the training videos as needed.
Executives can control El Famous Burrito devices, to preserve security of the videos.
Efficiently communicate between the design team in India and the executives in Chicago to collaborate, review, approve, organize and store imagery, all within a single pane of glass interface.
Results
As a frequent customer of El Famous Burrito, Vistasuite thoroughly enjoyed working with the El Famous Burrito team, and Kevin Walker, to understand their challenges. We then suggested how Vistasuite would be the solution and helped them both implement a strategy and migrate their data. As an added bonus, Kevin is also using Vistasuite to solve many similar challenges at his other business, Extract Juicery, in Wheaton, IL.
In summary:
Employees have easy access to training videos
El Famous created videos are safely kept on El Famous owned devices, accessible only within the store, and not downloaded, copied, removed from the stores
Efficiency in communication over store-used imagery is achieved, saving considerable time each week