Customer Terms of Service
Effective: September 1, 2019
These Customer Terms of Service (the “Customer Terms”) describe your rights and responsibilities when using our online workplace productivity tools and platform (the “Services”). Please read them carefully. If you are a Customer (defined below), these Customer Terms govern your access and use of our Services. If you are being invited to a Vista set up by a Customer, the User Terms of Service (the “User Terms”) govern your access and use of the Services. We are grateful you’re here.
Getting started…
These “Customer Terms” Form a Part of a Binding “Contract”
These Customer Terms (or, if applicable, your written agreement with us) and any Vista Order Form(s) (defined below) together form a binding “Contract” between Customer and us. If any terms in the Acceptable Use Policy apply to Customer, those terms are also incorporated herein by reference and form part of the Contract. “We,” “our” and “us” refers to Vistasuite, Inc.
Your Agreement On Behalf of “Customer”
If you purchase subscription(s), create a “Vista” (i.e., a digital space where a group of users may access the Services), invite users to that Vista, or use or allow the use of that Vista after being notified of a change to these Customer Terms, you acknowledge your understanding of the then-current Contract and agree to the Contract on behalf of Customer. Please make sure you have the necessary authority to enter into the Contract on behalf of Customer before proceeding.
Customer Options and Instructions
Who is “Customer”?
“Customer” is the organization that you represent in agreeing to the Contract. If your Vista is being set up by someone who is not formally affiliated with an organization, Customer is the individual creating the Vista.
Signing Up Using a Corporate Email Domain
If you signed up for a plan using your corporate email domain, your organization is Customer, and Customer can modify and re-assign roles on your Vista (including your role) and otherwise exercise its rights under the Contract. If Customer elects to replace you as the representative with ultimate authority for the Vista, we will provide you with notice following such election and you agree to take any actions reasonably requested by us or Customer to facilitate the transfer of authority to a new representative of Customer.
What This Means for Customer—and for Us
Individuals authorized by Customer to access the Services via a Vista (an “Authorized Vista User”) may submit content or information to the Services via a Vista, such as photos, messages or files (“Customer Data”), and Customer may exclusively provide us with instructions on what to do with it.
Customer may discontinue the access to the Services via an email to support@vistasuite.com or by termination of their subscription via Fusebill, Inc.’s terms and conditions, to collectively, “Deactivate” access to the Services.
Customer may manage permissions, retention and download settings within a Vista, or transfer or assign new administrators within a Vista.
Customer will (a) inform Authorized Vista Users of all Customer policies and practices that are relevant to their use of the Services and of any settings that may impact the processing of Customer Data; and (b) ensure the transfer and processing of Customer Data under the Contract is lawful.
Ordering Subscriptions
Once a subscription is purchased the user is then deemed a “Licensed User”. A subscription allows an Authorized Vista User to access the Services. A subscription may be procured through our website, www.vistasuite.com, or in some cases, via an order form entered into between Customer and us (each, an “Vista Order Form”). Please email support@vistasuite.com for more information on procuring subscriptions and inviting new Authorized Vista Users. Each Authorized Vista User must agree to the User Terms to activate their subscription. Subscriptions commence when we make them available to Customer and continue for the term specified in the Contract, as applicable. Each subscription is for a group of Authorized Vista Users for specified terms. During an active subscription term, adding additional subscriptions is fairly easy. Unless the Vista Order Form says otherwise, Customer may subscribe to a higher subscription level providing additional user licenses typically at a lower per user rate through the billing system portal (Fusebill). Contact us at support@vistasuite.com for additional information on setting up a Vista and assigning roles.
Purchasing Decisions
We may share information about our future product plans because we like transparency. Our public statements about those product plans are an expression of intent, but do not rely on them when making a purchase. If Customer decides to buy our Services, that decision should be based on the functionality or features we have made available today and not on the delivery of any future functionality or features.
Choosing to be a Beta Tester
Sometimes, we look and ask for beta testers to help us test our new features. These features will be identified as “beta” or words or phrases with similar meanings (each, a “Beta Product”). Beta Products may not be ready for mass use so they are made available “as is,” and any warranties or contractual commitments we make for other Services do not apply. Should Customer encounter any faults with our Beta Products, we would love to hear about them; our primary reason for running any beta programs is to iron out issues before making a new feature widely available.
Your Feedback is Welcome
The more suggestions our customers make, the better the Services become at Vistasuite. If multiple Customers send us similar feedback or suggestions regarding the Services, there is a chance we will use it. If so, Customer grants us (for itself and all of its Authorized Vista Users and other Customer personnel) an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use any such feedback or suggestions for any purpose without any obligation or compensation to Customer, any Authorized Vista User or other Customer personnel. Non-Vistasuite Products
Our Services include a platform that third parties may use to develop applications and software that complement Customer’s use of the Services (each, a “Non-Vistasuite Product”). THESE ARE NOT OUR SERVICES, SO WE DO NOT WARRANT OR SUPPORT NON-VISTASUITE PRODUCTS, AND, ULTIMATELY, CUSTOMER (AND NOT US) WILL DECIDE WHETHER OR NOT TO ENABLE THEM. ANY USE OF A NON- VISTASUITE PRODUCT IS SOLELY BETWEEN CUSTOMER AND THE APPLICABLE THIRD PARTY PROVIDER.
If a Non-Vistasuite Product is enabled for Customer’s Vista, please be mindful of any Customer Data that will be shared with the third party provider and the purposes for which the provider requires access. We will not be responsible for any use, disclosure, modification or deletion of Customer Data that is transmitted to, or accessed by, a Non- Vistasuite Product.
Privacy Policy
Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our websites and products.
Customer and Authorized Vista Users
Use of the Services
Customer must comply with the Contract and ensure that its Authorized Vista Users comply with the Contract and the User Terms. We may review conduct for compliance purposes, but WE HAVE NO OBLIGATION to do so. We aren't responsible for the content of any Customer Data or the way Customer or its Authorized Vista Users choose to use the Services to store or process any Customer Data. The Services are not intended for and should not be used by anyone under the age of 16. Customer must ensure that all Authorized Vista Users are over 16 years old. Customer is solely responsible for providing high speed internet service for itself and its Authorized Vista Users to access and use the Services.
Our Removal Rights
If we believe that there is a violation of the Contract that can simply be remedied by Customer’s removal of certain Customer Data or Customer’s disabling of a Non-Vistasuite Product, we will, in most cases, ask Customer to take direct action rather than intervene. However, we may directly step in and take what we determine to be appropriate action, if Customer does not take appropriate action, or if we believe there is a credible risk of harm to us, the Services, Authorized Vista Users, or any third parties.
Payment Obligations
FUSEBILL SERVICES AGREEMENT
Last Revised – February 28, 2019
THIS DOCUMENT IS A LEGAL AGREEMENT BETWEEN FUSEBILL INC. (“FUSEBILL”) AND YOU. IT GOVERNS USE BY YOU (AND YOUR END USERS) OF FUSEBILL’S MANAGED SUBSCRIPTION BILLING SOFTWARE SERVICE AND RELATED PROFESSIONAL SERVICES (COLLECTIVELY, THE “SERVICE”).
THIS AGREEMENT CONTAINS IMPORTANT LIMITATIONS ON REPRESENTATIONS, WARRANTIES, CONDITIONS, REMEDIES, AND LIABILITIES THAT ARE APPLICABLE TO THE SERVICE SO YOU SHOULD READ IT CAREFULLY. BY EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE AN AGENT OR EMPLOYEE OF AN ENTITY, YOU REPRESENT AND WARRANT THAT: YOU ARE DULY AUTHORIZED TO ACCEPT THIS AGREEMENT ON SUCH ENTITY’S BEHALF AND TO BIND SUCH ENTITY; AND SUCH ENTITY HAS FULL POWER, CORPORATE OR OTHERWISE, TO ENTER INTO THIS AGREEMENT AND PERFORM ITS OBLIGATIONS HEREUNDER.
THIS AGREEMENT IS EFFECTIVE BETWEEN YOU AND FUSEBILL AS OF THE DATE YOU ACCEPT IT (THE “EFFECTIVE DATE”).
AS USED IN THIS AGREEMENT:
“DATA” MEANS THE CUSTOMER DATA AND INFORMATION YOU UPLOAD AND/OR CREATE WHILE USING THE SERVICE.
SCOPE OF AGREEMENT
The Service that Fusebill provides to You is subject to these terms and conditions of use. Fusebill may modify this Agreement at any time by publishing a revised Agreement on www.fusebill.com (the “Website”) and/or sending information regarding the revised Agreement to the last email address on file with Fusebill.
The revised Agreement will become effective on the tenth (10th) day following such publication or provision to You. Your express acceptance or Your continued use of the Service after the expiry of the ten (10) day notice period will constitute Your acceptance to be bound by the revised Agreement. You can find the latest version of this Agreement on the Website.
YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE WEBSITE TO OBTAIN TIMELY NOTICE OF ANY REVISED AGREEMENTS.
THE FUSEBILL SERVICE
2.1 How it Works.
Fusebill facilitates invoicing and directs Your customers’ transaction payments to Your chosen payment gateway through our user interface or APIs. You are responsible for keeping Your Data (as defined in the preamble to this Agreement) up to date and Fusebill will have no liability to You or Your customers for any issues arising as a result of Your failure to do so.
For greater certainty, You acknowledge and agree that Fusebill is neither a payment gateway provider nor a bank, and Fusebill will not hold any funds on behalf of You or Your customers. FUSEBILL AND ITS PARENT(S), SUBSIDIARY(IES), AND AFFILIATE(S), OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBCONTRACTORS, SUPPLIERS, RESELLERS AND/OR DISTRIBUTORS (COLLECTIVELY, THE “FUSEBILL RELATED PARTIES”) ARE NOT LIABLE TO YOU FOR ANY AMOUNTS DUE TO YOU IN RELATION TO ANY TRANSACTION CONDUCTED THROUGH THE PAYMENT GATEWAY THAT YOU CHOOSE TO USE.
2.2 Subscription Types.
2.2.1 Trial Subscription. Fusebill offers a free trial of the Service for initial assessment. If Your subscription is a trial subscription, You agree that at the end of Your trial period (typically seven (7) days unless otherwise agreed by Fusebill), You will no longer be able to use the Service unless You purchase a paid full subscription. During the trial period, the Service (i) is provided “as is” (with no warranty or Support Services, as described below); and (ii) may be subject to limits on various aspects of Your use, including without limitation, API requests. Unless You purchase a paid full subscription to the Service by the end of the trial period, You will not be able to access the Data stored using the Service during the trial period.
2.2.2 Full Annual Subscription. Unless otherwise specified on Your Order Form, the Service can only be purchased as an annual subscription, as further described below.
SERVICE TERMS
3.1 Service Use Guidelines.
You are only permitted to use the Service as described in Your Order Form, in accordance with the terms and conditions of this Agreement. You may not: (a) modify, translate, reverse engineer, decompile, disassemble or create derivative works based on the Service (or any components of it); (b) circumvent any user limits or other use restrictions that are built into the Service; (c) remove any proprietary notices, labels, or marks from the Service or its components; or (d) access the Service in order to: (i) build a competitive product or service; (ii) copy any ideas, features, functions or graphics of the Service; or (iii) use the Service for service bureau purposes or otherwise to provide services to any third party. For greater certainty, this Section does not limit or prevent independent development by or on behalf of You of any product or service having the same or similar features and functionality, provided that no Fusebill confidential or proprietary information Fusebill is used in such development.
3.2 Access to Service Back-end and Authorized End Users.
You are responsible for obtaining, maintaining and supporting all internet access, computer hardware and other services needed to access the Service. You will be provided with login details enabling access to the Service back-end which contains information, statistics and materials relating to the Data. You will have the ability to monitor in real time and print reports including billing statistics for Your customers. You determine the access controls for Your end users and You are responsible for ensuring the security of Your login details. Fusebill will in no event be liable to You or to any third party (including Your end users) for unauthorized use or access to the Data through Your user account. You agree to notify Fusebill promptly upon becoming aware of any such unauthorized use or access.
3.3 Professional Services.
Fusebill offers a variety of professional services, including implementation, integration and custom software development (collectively, the “Professional Services”). Fusebill’s Professional Services obligations to You are as described in Your Order Form and/or Statement of Work, as applicable.
3.4 Restrictions.
You agree to meet all of Your obligations as described in this Agreement, as well as any and all laws, regulations and policies that may apply to the use of the Service in Your country. You will use the Service solely for lawful purposes. For clarity, You shall not, without limitation: (i) use the Service to manage any illegal operations; (ii) use any type of spider, virus, worm, trojan horse, time bomb or any other codes or instructions that are designed to distort, delete or damage the Fusebill system; (iii) send any unsolicited commercial communication not permitted by applicable law; or (iv) endanger any part of any system (including the Fusebill system) or Internet connection of Fusebill or any third party. YOU AGREE TO INDEMNIFY AND HOLD FUSEBILL AND THE FUSEBILL RELATED PARTIES HARMLESS FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, JUDGMENTS, EXPENSES AND COSTS (INCLUDING, BUT NOT LIMITED TO, ATTORNEY’S FEES AND EXPENSES) ARISING OUT OF YOUR OR YOUR END USERS’ USE OF THE SERVICE, YOUR BREACH OF THIS AGREEMENT, AND THE DELIVERY OF ANY OF YOUR MESSAGES AND DOCUMENTS USING THE SERVICE, OR THE INFRINGEMENT OF ANY TRADEMARK OR COPYRIGHT BY YOU.
3.5 Unsolicited Information & Opt-Outs.
The Service may include the provision of communications on behalf of You to Your end users. It is Your responsibility to provide Your end users with the ability to opt-out of communications provided by Fusebill on Your behalf. It is also Your responsibility to inform Fusebill promptly if any of Your end users opt-out of receiving communications. Your failure to comply with these responsibilities is prohibited and is a material breach of this Agreement. Fusebill and the Fusebill Related Parties will have no liability whatsoever for any breach of this obligation by You.
PROPRIETARY RIGHTS
4.1 Exclusive Ownership.
Any and all intellectual property rights to or arising from the software and technology underlying the Service (including any copies, corrections, bug fixes, enhancements, modifications or new versions thereof) (“Fusebill IP”) are and will remain the exclusive property of Fusebill and its licensors. Nothing in this Agreement intends to transfer any such IP rights to, or to vest any such intellectual property rights in You. You are only entitled to the limited use of the intellectual property rights granted to You in this Agreement. You may not copy, modify or reverse engineer any part of the Service owned by Fusebill or otherwise interfere with Fusebill IP. Any unauthorized use of Fusebill IP is a material breach of this Agreement as well as a violation of intellectual property laws and treaties including, without limitation, copyright laws and trademark laws. All title and intellectual property rights in and to any third party content that is not contained in the Service, but may be accessed through use of the Service, is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties. You acknowledge and agree that only Fusebill will have the right to maintain, enhance or otherwise modify the Service.
4.2 Usage Data.
Fusebill monitors and collects data about the general use of the Service by all of its customers. Fusebill uses this data for its own business purposes (such as improving, testing and maintaining the Service and developing additional products and services). This data does not include or contain any Data (as defined above).
4.3 Privacy; Confidentiality.
4.3.1 Privacy. Fusebill is committed to respecting Your privacy and the confidentiality of Your personal information and that of Your end users. Fusebill holds personal information in accordance with the terms of its Privacy Policy which You should read carefully - https://www.fusebill.com/privacy-policy-fusebill.
4.3.2 Confidentiality. In addition to the confidential treatment of Data pursuant to the terms of Section 5, in connection with the use of the Service, including the performance of Professional Services, each party may need to provide the other with certain Confidential Information. The receiving party may only use this Confidential Information for the purpose for which it was provided and may only share this Confidential Information with its employees, agents, and representatives who need to know it, provided they are subject to similar confidentiality obligations. The receiving party will use a reasonable degree of care (in a similar way it protects its own confidential information) to protect this Confidential Information and to prevent any unauthorized use or disclosure of this Confidential Information.
4.3.3 Exceptions. Confidential Information does not include any information that (1) was known (without any confidentiality obligations) prior to disclosure by the disclosing party, (2) is publicly available (through no fault of the receiving party), (3) is rightfully received by a third party (without a duty of confidentiality), or (4) is independently developed (without access or use of Confidential Information). The receiving party may disclose Confidential Information when compelled to do so by law, so long as the receiving party provides prior written notice of the disclosure (if legally permitted) to allow the disclosing party the opportunity to seek protection or confidential treatment or to limit or prevent such disclosure. The receiving party also agrees to cooperate with the disclosing party if the disclosing party chooses to contest the disclosure requirement, seek confidential treatment of the information to be disclosed, or to limit the nature or scope of the information to be disclosed.
4.4 Suggestions.
You agree that Fusebill has a royalty-free, worldwide, transferable, sub-licensable, irrevocable, perpetual, unrestricted license to use and/or incorporate into the Service (or other product offerings) any suggestions, enhancement requests, recommendations or other feedback provided by You relating to the Service.
CUSTOMER DATA
5.1 Customer Data.
As between You and Fusebill, You own and are responsible for the accuracy, quality, integrity and legality of the Data but access to and retrieval of Data is subject to the express terms set out in this Agreement. You hereby grant (and warrant that You have the right to grant) to Fusebill and the Fusebill Related Parties, the right and license to access and use the Data to the extent necessary to perform the Service as contemplated by this Agreement.
5.2 Data Security.
You are responsible for (i) properly configuring the access rights for Your end users; and (ii) all access and use of the Service by Your end users. During the term of this Agreement, Fusebill will maintain administrative, technical and physical safeguards designed to protect the security, confidentiality and integrity of the Data within Your Fusebill account; however, Fusebill and the Fusebill Related Parties have no responsibility or liability whatsoever for the deletion, loss, disclosure of, or failure to store, the Data, documents and/or other communications maintained or transmitted by the Service. You acknowledge that Fusebill may change its practices and limitations concerning storage of the Data at any time, provided that such changes do not diminish Fusebill’s current Data obligations to You. Fusebill will promptly notify You of any actual or suspected breaches of security that may result in the unauthorized access, use or disclosure of the Data and will cooperate with You in the investigation and remediation of any such breach of security.
5.3 Data Access and Controls.
You manage and control access to the Service by Your end users as well as the use and processing of the Data by the Service. Data will not be accessed by Fusebill except as necessary (and if necessary, then only by authorized Fusebill personnel) to identify, investigate or resolve technical problems with the Service or to verify Your compliance with the terms of this Agreement. Data that is accessed by Fusebill will be kept confidential, handled in accordance with applicable laws and regulations and not shared with any unauthorized personnel or comingled with other data.
5.4 Data Disclosure.
Fusebill may disclose Data if the disclosure is necessary to comply with a valid court order or subpoena or to comply with applicable law. Fusebill will promptly notify You of the request for such disclosure (unless prohibited by such process) and will cooperate with You if You choose to contest the disclosure, seek confidential treatment of the Data to be disclosed or limit the nature or scope of the Data to be disclosed.
PAYMENT TERMS
6.1 Charges.
6.1.1 Fee Description. Subject to Section 6.4 (Changes to the Service and Charges),Your subscription fee for access to and use of the Service is based on:
(a) Your Revenue Band or
(b) a percentage of the actual net invoiced amounts that You use the Service to process (plus a fixed monthly platform fee).
As used in this Agreement, “Revenue Band” refers to the maximum net invoiced amount that You either (i) self-report to Fusebill (as of the Effective Date, in respect of the first year of Your use of the Service); or (ii) use the Service to process (in respect of any renewal term(s), as of the anniversary of Your Effective Date). If Your subscription fee is based on (a)(ii) above, the applicable Revenue Band for each renewal term will be calculated based on the maximum net invoiced amount that You use the Service to process during the three (3) month period immediately prior to the anniversary of Your Effective Date, times four (4). For clarity, all Revenue Bands/net invoiced amounts are based on Your gross billings (i.e. inclusive of any sales or similar taxes applicable to such billings and irrespective of any write-offs or credits that You may apply).
If Your subscription fee is based on (b) above and You self-report/use the Service to process net invoiced amount(s) in a currency other than USD, Fusebill will treat all non-USD currencies as USD. For example, if You use the Service to process $1M CDN, $1M USD and €1M in a given month, Your subscription fee for that month will be based on $3M USD (plus Your fixed monthly platform fee).
If You elect to access and use Third-Party Services in connection with Your use of the Service (see Section 9 below), such access and use will require payment of additional transaction fees. Current pricing for Fusebill Payments (our payment processing service made available to You by WePay, our payment platform partner) can be found here – https://go.wepay.com/terms-of-service; however, this pricing may change without notice (unless otherwise prohibited) from time to time at the discretion of our payment platform partner. Any continued access and use by You of Fusebill Payments after a change indicates Your agreement with the new fees and charges, as of the effective date of the change. If You do not agree to the new fees and charges, You must discontinue using Fusebill Payments.
You agree to pay all subscription fees, transaction fees, administrative charges (see Section 6.2), professional services fees and, as applicable, taxes (collectively, “Charges”) for Your use of the Service in the currency in which You are billed and according to the payment plan applicable to Your Service and in effect for Your country of residence, as specified on Your Order Form.
6.1.2 Access. Your access to and use of the Service, including all related Professional Services, is subject to Your payment of the Charges set out on Your Order Form.
6.1.3 Payment Terms. Unless otherwise stated on Your Order Form or in this Agreement, (i) subscription fees, professional services fees and taxes (as applicable), are payable in advance as of the Effective Date, either monthly or annually as indicated on Your Order Form; and (ii) all invoiced Charges are in U.S. dollars, are due upon receipt, are non-cancelable and once paid, are non-refundable. Unless otherwise specified on Your Order Form, late payments (on any undisputed amounts) may be subject to interest charges of 1.0% per month (or the maximum permitted by law, whichever is lower) as well as the expenses associated with Fusebill’s efforts to collect such amounts.
6.1.4 Professional Services Scheduling and Acceptance. If You are required to complete certain tasks in order for Fusebill to timely deliver the Professional Services selected by You, You agree to (i) provide a dedicated project manager to facilitate interaction between Fusebill and You; (ii) provide the necessary technical resources to complete development work that You may need to undertake, (iii) make decisions and supply documents and other materials as needed; and (iv) promptly approve all deliverables and respond to issues needing resolution. Any failure by You to act in accordance with (i) – (iv) above, including without limitation, excessive stopping and starting of Fusebill’s delivery of the Professional Services, may result in scope and/or fee and/or delivery date changes and gives Fusebill the right to require reimbursement from You for any incremental costs that it incurs as a result of such failure(s). Unless otherwise specified on Your Order Form (or in the applicable Statement of Work, if any), all Professional Services activity will be conducted remotely from Fusebill’s offices in Ottawa, Canada during Fusebill’s normal business hours. Fusebill acknowledges and agrees that no travel or out-of-pocket expenses shall be incurred other than in accordance with this Agreement and/or an executed Statement of Work. If travel is required, You agree to reimburse Fusebill for reasonable travel and out-of-pocket expenses incurred by Fusebill representatives in accordance with Fusebill’s then current Travel & Expense Guidelines.
Fusebill shall be deemed to have fulfilled its Professional Services obligations to You when it accomplishes the activities described in Your Order Form and/or Statement of Work, as applicable. Feedback requiring changes to Professional Services deliverables due to non-conformance with the specifications or other requirements set forth in Your Order Form and/or Statement of Work must be received in writing by Your assigned Fusebill representative within three (3) business days of Your receipt of the deliverable at issue, failing which, such deliverable will be deemed accepted. Upon receipt of such notification, Fusebill with work with You to mutually agree on the required modifications. Deviations from the specification provided by You to Fusebill that are identified in writing to Fusebill within fifteen (15) days of Your receipt will be timely resolved at the expense of Fusebill, provided that such corrective action does not exceed a total of two (2) hours. Unless otherwise agreed by Fusebill, all Professional Services described in Your Order Form and/or Statement of Work are to be delivered within one hundred and twenty (120) calendar days of Your acceptance of this Agreement, failing which, Fusebill may, in its sole discretion, require You to forfeit Your right to receive such services. Extensions to this deadline may be requested via a written change order; such requests are subject to Fusebill’s reasonable review and approval.
Professional Services resources will only be assigned and schedules confirmed upon Your acceptance of this Agreement (or a signed Statement of Work, if required). Note that custom software development services are subject to detailed review upon acceptance of this Agreement, the outcome of which could impact Fusebill’s anticipated delivery date(s). Fusebill therefore reserves the right to change delivery dates associated with Your custom software development services, if any, following acceptance of this Agreement.
Professional Service activities that require customization of the Service require a separate Statement of Work (see Custom Software Development below).
Additional terms and conditions apply to the following categories of Professional Services:
Implementation – Fusebill will work with You to define a representative sampling of Your product catalog in order to illustrate the Service’s various configuration options (which may or may not comprise Your entire catalog). The remaining catalog items will be configured by You. Data import activity, if any, requires (i) a minimum of ten (10) business days’ notice; (ii) confirmation by Fusebill of a confirmed import date (based on Fusebill’s resource availability); and (iii) receipt of Your final import file not later than 48 hours before Your scheduled import date, in order that Fusebill may validate it for content and format. If the import file delivery date is missed, or if the content or format are not acceptable, Your import date reservation may be forfeited and rescheduled by Fusebill at its sole discretion and convenience. Other details regarding the Data’s import file format and the applicable submission process are available from Fusebill’s on-line help, available at https://support.fusebill.com/hc/en-us/articles/115004499248-Importing-Your-Customer-Data-Into-Fusebill.
As used in this Agreement and Your Statement of Work, “Go-Live Date” means the mutually agreed date on which You expect to process payments using the Service. The Go-Live Date will be agreed to by You and Fusebill. Both parties will use commercially reasonable efforts to meet the Go-Live Date. After Your Go-Live Date, Fusebill is under no obligation to continue to import Data.
Fusebill will only accept responsibility for delays that affect Your Go-Live Date (and if applicable, a corresponding deferral of fees owed to Fusebill as of such date) if such delays are the direct result of bugs that have been reported to and acknowledged by Fusebill. If applicable, the transfer of Your end users’ credit card information from another PCI compliant vendor to Fusebill is Your responsibility. If Fusebill’s receipt of this information is delayed and Your Go-Live Date is negatively impacted as a result, Fusebill reserves the right to enforce the original fee schedule associated with Your Professional Services as described in Your Order Form and/or the applicable Statement of Work. Feature gaps and/or product enhancement requests will only qualify for revised payment terms at Fusebill’s sole discretion.
Integration - If You authorize Fusebill to perform integration services, such services will be delivered against a single, generally available, version of the third party software with which the Service is being integrated. Alternatively, You may choose to integrate the Service with Your systems. Any feature or functionality not supported by the generally available version of the Fusebill plug-in is outside the scope of this Agreement. Integration between systems may result in some loss or damage to Data. You acknowledge and agree that Fusebill is not responsible for: (i) any such loss or damage associated with any integration efforts authorized and performed by either You and/or Fusebill; and (ii) with the exception of integration services performed by Fusebill in relation to Advanced Taxation (as further referenced below), ensuring that integration services provided by it which use APIs from third party systems will remain upwardly compatible should such third party systems be upgraded to a newer version. If such an incompatibility occurs, upon Your written request, Fusebill will provide You with a cost and scope estimate to upgrade the integration services previously provided. If Your use of the Service includes an Advanced Taxation integration service, such use is subject to the following additional terms of use: www.avalara.com/terms. For clarity and without limiting the foregoing, Your use of Avalara AvaTax ITB is limited to Your internal business use. You may not allow Your end users, licensees or third parties to use the Avalara AvaTax ITB service.
Custom Reports – A Custom Report is defined as a single export of data from the Fusebill database, consisting of rows and columns in “raw” CSV format, delivered to You either one time or on a recurring schedule. The number of Custom Reports that You are entitled to receive depends on Your Implementation Services level, as described in Your Order Form and/or the applicable Statement of Work. Once the Custom Report has been deployed to the production environment, it will consume one of Your Custom Report entitlements. You have the ability to run each Custom Report either on demand or as scheduled by You.
You are responsible for the following: (i) summarization of the data along various axes; (ii) creation or maintenance of pivot tables or other Excel constructs which can be layered on top of the raw data for analysis. For clarity, requests for the same data with different sorting or filtering parameters each count as a separate Custom Report Request against Your allotted total, as do reports created to replace a retired report.
Changes are allowed during the “design” phase of each report. During this phase, You will work with a Fusebill Support resource to define the content of the file within the constraints listed above and finalize on a format and content. Once finalized, Fusebill will email You the definition of the Report. You must respond in email confirming the definition. Fusebill will then execute the report query and transmit the file to You based on the parameters described above. You will have a period of five (5) business days in which to validate the receipt of the first Report and confirm that it meets the requirements outlined during the design phase, after which the Report will be deemed acceptable. If applicable, the recurring schedule will then be configured.
Changes to an approved Report Design can be done on request to Fusebill Support (support@fusebill.com). Additional Professional Services fees may apply. Fusebill will notify You in advance if an additional fee is required and written approval is required prior to proceeding to make any requested changes.
Custom Software Development – Custom software development services typically require a separate Statement of Work which includes, without limitation, a detailed Project Plan and Project Assumptions. If an item described in the applicable Statement of Work does not occur in the manner or time frame specified or is altered during the course of Fusebill’s delivery of such services due to a change in Your requirements (which may occur as a result of new information being discovered by either You or Fusebill), then unless otherwise agreed by Fusebill, such circumstance shall (i) constitute a material change to this Agreement; and (ii) entitle Fusebill to alter the Project Plan, applicable fee and or Fusebill responsibilities that are or were predicated on assumptions in this Agreement.
Custom services that relate to other than the published Fusebill interface are not upwardly compatible and must be re-applied at Your sole cost to each Service upgrade. Upon Your written request, Fusebill will provide You with a cost and scope estimate to upgrade the custom services previously provided.
Fusebill is not responsible for ensuring that any custom service which use APIs from third party systems will remain upwardly compatible should such third party systems be upgraded to a newer version. If such an incompatibility occurs, upon Your written request, Fusebill will provide You with a cost and scope estimate to upgrade the custom services previously provided.
Product Feature Commitments – Fusebill will use commercially reasonable efforts to fulfill commitments specified in Your Statement of Work as “product feature commitments” (if any); however, such commitments are subject to ongoing review and accordingly, Fusebill reserves the right to change delivery dates associated with such commitments at any time.
Subject to Section 4.3, Fusebill reserves the right to re-use the concepts, specifications and implementation of any custom services and/or product feature commitments delivered to You. Fusebill hereby grants to You an irrevocable, non-exclusive, worldwide, perpetual, fully paid-up, royalty-free right and license to use, modify and create derivative works from such custom services, product feature commitments and their related deliverables, provided that You agree to refrain from distributing such custom services and/or product feature commitments (and/or their related deliverables), or any portion thereof, as a stand-alone good or service.
6.1.5 Failure to Use Account. Failure to use Your account will not be deemed a basis for refusing to pay any Charges invoiced by Fusebill in accordance with this Agreement.
6.1.6 Update Payment Information. You will:
(i) Keep the billing, credit card and payment information You provide to Fusebill (including name, credit card number and expiry date, mailing address, email address and telephone number) accurate and up to date; otherwise, Fusebill may suspend the Service;
(ii) Promptly advise Fusebill if Your credit card information changes due to loss, theft, cancellation or otherwise and be responsible for any Charges submitted before Fusebill could reasonably act on Your notice; and
(iii) Be liable for Your failure to pay any Charges billed to You by Fusebill caused by Your failure to provide Fusebill with up to date billing information.
6.1.8 Invoice Inquiries. If You have any questions regarding any Charges that have been applied to Your account, You must contact Fusebill Finance at billing@fusebill.com within thirty (30) days of the applicable charge date.
6.2 Processing Costs.
To offset its additional processing costs, Fusebill may bill You for administrative charges as set from time to time for administrative or account activities including: collection efforts due to non-payment or having a balance over Your credit limit (if applicable) or returned or rejected payments. All administrative charges charged to You will be indicated to You on Your invoice or receipt and You will pay all such charges on receipt.
6.3 Taxes.
All Charges are exclusive of value added, sales or other taxes, except as required by law. If You have a valid tax exemption certificate, please notify Fusebill and provide a copy of it prior to Fusebill’s billing of any Charges. If You are a Canadian resident, You will be charged H.S.T, G.S.T. and/or P.S.T., as applicable. If You reside outside of Canada, Your place of residency will be deemed not to be Canada unless Fusebill is notified otherwise. It is Your responsibility to inform Fusebill if Your residency changes and to provide a mailing address and proof of residency. Non-Canadian residents will be deemed not to have registered for G.S.T. unless Fusebill is notified otherwise.
6.4 Changes to the Service and Charges.
Fusebill may change the Service (or any aspect thereof, including Professional Services) or Charges (including one-time Charges) at any time upon a minimum of thirty (30) days’ notice to You by posting the change on the Website, by sending notice via an email to the email address You provide on registration, by including a message on Your invoice, in writing, or by any other notice method reasonably likely to come to Your attention. Unless otherwise indicted on Your Order Form, if Your access to and use of the Service remains unchanged on renewal (i.e. no change to Your Revenue Band or other change in the subscription plan that applies to You), Fusebill reserves the right to increase Your subscription fee by not more than 8% per annum.
Unless otherwise agreed by Fusebill, You may only change the subscription plan that applies to You (as further described in Section 6.1.1 (a) and (b) above) on a minimum of sixty (60) days’ prior written notice to Fusebill; such change will become effective on the next anniversary of Your Effective Date.
Fusebill reserves the right, at its sole discretion, to impose upper limits on various aspects of Your use of the Service (including without limitation, API requests), in relation to both Your annual subscription and related sandbox account(s) (if any). Use in excess of such limits shall entitle Fusebill to increase Your subscription fee in accordance with its then-applicable fee schedule.
If You do not accept any of the above-described change(s), Your sole recourse is to terminate the Service in accordance with Section 7 of this Agreement. Your continued access to and use of the Service after the change(s) come(s) into effect constitutes Your acceptance of the change(s) and You acknowledge and agree that (i) You will be deemed to have accepted the change(s), with no additional written agreement or express acknowledgement required; and (ii) You will continue to be responsible to pay for the Service unless You terminate this Agreement in accordance with Section 7.
6.5. Pre-authorized Payment.
By providing a credit card to Fusebill as part of Your account set-up for Your monthly or annual pre-authorized payments, You authorize Fusebill to charge Your credit card for all outstanding Charges and outstanding account balances due under the Agreement, and this constitutes Fusebill’s good and sufficient authority for so doing. If Your pre-authorized payment fails, Fusebill may immediately deactivate Your account without notice to You and collect Charges owing using other collection mechanisms. You are solely responsible for all Charges incurred under Your account by You or third parties.
TERM AND TERMINATION
7.1 Term.
This Agreement is effective as of the Effective Date and will remain effective until terminated by either party as set forth below.
Unless otherwise specified on Your Order Form (i.e. You have an annual subscription but Your payment term is monthly): (i) Your annual subscription to the Service will be billed in annual intervals, in accordance with Section 6 (Payment Terms); and (ii) at the end of each year, the term of this Agreement will automatically renew for a successive one year period absent a minimum of thirty (30) days’ notice from either party that it does not wish to renew this Agreement.
7.2 Service Suspension or Termination by Fusebill.
Without limiting other remedies, Fusebill may limit, suspend or terminate this Agreement and Your use of the Service (and all Fusebill IP), and delete Your user account and/or user ID, with immediate effect, if any outstanding invoice is more than thirty (30) days past due, or if Fusebill thinks that You are (i) in breach of this Agreement, (ii) creating legal liabilities (actual or potential), (iii) acting inconsistently with respect to any Fusebill policies, or (iv) engaging in fraudulent or illegal activities. Fusebill will effect such termination by providing notice to You in writing and/or by preventing Your access to Your account.
7.3 Effect of Termination.
Fusebill and the Fusebill Related Parties will not be liable in respect of any damage caused by the termination of this Agreement. Upon termination of this Agreement, the Service (and therefore, Your access to Fusebill’s system) will terminate. Termination of this Agreement will not relieve You of any obligation to pay any accrued Charges and Fusebill will submit a final invoice in respect of unpaid Charges (if applicable).
7.4 Transition Support.
If You wish to have Fusebill export a copy of the Data to another PCI-compliant vendor, You must submit a written request to Fusebill within sixty (60) days of the termination of this Agreement. Data exports vary in complexity and duration depending on the amount and type of Data stored on Your behalf. Accordingly, Data export may require Your execution of a Data Transfer Release and Indemnification Agreement and is subject to the parties agreeing in good faith to the terms for such export in a Statement of Work, including without limitation, the anticipated timeframes, resources and costs associated with such export. All applicable costs must be paid by You in advance of the export. If You do not notify Fusebill within thirty (30) days of the termination of this Agreement that You wish to export the Data and/or agreement is not reached on all applicable export terms and conditions, You acknowledge and agree that Fusebill may delete the Data from its systems with no liability to You.
SUPPORT SERVICES
8.1 Service Levels.
Fusebill uses commercially reasonable efforts to keep the Service operational on a 24/7 basis except for planned downtime, scheduled maintenance or any unavailability caused by circumstances beyond Fusebill’s reasonable control including, but not limited to, Acts of God such as flood, fire, earthquakes, Internet service provider failures or delays or availability issues (including downtime or service outages) of Your payment gateway service provider. If the Service is not available at least 99.95% of the time per month to receive Data updates, process invoicing and deliver outgoing transaction related email (except for planned downtime or unavailability as described above), Fusebill will credit You with one (1) month of Your subscription fee via an extension to the term of this Agreement. Your account must be in good standing with no amount in excess of 45 days overdue and You must request this credit via written request within fifteen (15) days of the month in which the above-described uptime availability was not met; it is Your only remedy for Fusebill not meeting its service level commitment to You.
8.2 Support Named Contacts.
Fusebill customer service and technical support in relation to the Service are provided to Fusebill customers only. For the avoidance of doubt, You will be responsible for providing first line support to Your end users. Within ten (10) days of the Effective Date of this Agreement, You must provide Fusebill with the name and contact information for not more than three (3) named contact(s) who are authorized by You to access Fusebill’s support services. Your authorized named contact(s) may be changed if necessary on written notice to Fusebill. Fusebill may refuse to provide support to anyone not authorized by You as described herein.
8.3 Support Access.
English language technical support is offered between the hours of 9:00 AM to 5:00 P.M. Eastern Time, Monday to Friday, excluding all Canadian/Ontario federal and provincial statutory holidays, via the following toll-free phone number in North America: 888-519-1425 x 2. Unless otherwise agreed by Fusebill, bug issues identified during a Professional Services engagement will receive the same treatment (in terms of prioritization and resolution) as post-deployment bug issues identified by You or other Fusebill customers.
NO RESPONSIBILITY FOR THIRD PARTY SITES, CONTENT OR SERVICES
As a service to You, the Website may contain links to third-party websites (“Third-Party Sites”) or third-party content (“Third-Party Content”) and may provide third-party services (“Third-Party Services”), including payment processors, that You may use in connection with Your use of the Service. All use by You of Third-Party Sites, Third-Party Content (together, the “Third-Party Materials”) and/or Third-Party Services is at Your own risk.
If You elect to subscribe to WePay’s payment processing service (aka “Fusebill Payments”) though the Service, You must agree to the WePay Terms of Service, which will be made available to You when You register with WePay.
Fusebill makes no claim or representation regarding Third-Party Materials and Third-Party Services, and provides them or links to them only as a convenience to You. Inclusion in the Service of Third-Party Materials does not imply Fusebill’s endorsement, adoption or sponsorship of, or affiliation with, such Third-Party Materials. Fusebill accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of Third-Party Materials or Third-Party Sites linking to or from the Service. You should therefore review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Materials and Third-Party Services, and should make whatever investigation You feel necessary or appropriate before proceeding with any transaction with any third party.
The provider of Third-Party Materials and Third-Party Services is solely responsible for such Third-Party Materials and Third-Party Services, the content therein, any warranties (to the extent that such warranties have not been disclaimed), any training, support or maintenance for the Third-Party Materials and Third-Party Services (unless otherwise expressly agreed to by Fusebill), and any claims that You or any other party may have relating to such Third-Party Materials and Third-Party Services, including Your use of them. If You elect to purchase a license to Third-Party Materials and Third-Party Services from the provider of such Third-Party Materials and Third-Party Services, You acknowledge that Fusebill is simply acting as agent to the provider in providing such Third-Party Materials and Third-Party Services to You; Fusebill is not a party to the license between You and the provider with respect to such Third-Party Materials and Third-Party Services; and Fusebill is not responsible for such Third-Party Materials and Third-Party Services, the content therein, or any warranties or claims that You or any other party may have relating to such Third-Party Materials and Third-Party Services or Your use of them.
You acknowledge and agree that Fusebill and its affiliates are third party beneficiaries of the Terms of Service (aka End User License Agreement) for such Third-Party Materials and Third-Party Services, and that, upon Your acceptance of the terms and conditions of the license to any such Third-Party Materials and Third-Party Services, Fusebill will have the right (and will be deemed to have accepted the right) to enforce such license against You as a third party beneficiary thereof.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
10.1 NO WARRANTIES.
FUSEBILL DOES NOT OFFER FINANCIAL OR BILLING ADVICE. FUSEBILL DOES NOT ASSUME ANY LIABILITY WITH RESPECT TO ANY THIRD PARTY HARDWARE, FIRMWARE, SOFTWARE OR THIRD-PARTY SERVICES. THE SERVICE, INCLUDING ANY THIRD-PARTY MATERIALS OR THIRD-PARTY SERVICES, IS PROVIDED “AS IS” AND THERE ARE NO WARRANTIES, CLAIMS, REPRESENTATIONS OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE IN RESPECT THEREOF. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FUSEBILL AND ITS THIRD PARTY PROVIDERS, LICENSORS OR SUPPLIERS (COLLECTIVELY, “SUPPLIERS”) DISCLAIM AND EXCLUDE ANY AND ALL OTHER EXPRESS, IMPLIED AND STATUTORY WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF QUALITY, PERFORMANCE, INTEGRITY OF DATA, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR USE FOR A PARTICULAR PURPOSE OR IN COMPLIANCE WITH ANY LEGAL OBLIGATION, LAW OR REGULATION. THE SUPPLIERS DO NOT REPRESENT OR WARRANT THAT THE SERVICE, INCLUDING ANY THIRD-PARTY MATERIALS OR THIRD-PARTY SERVICES, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE AND ERROR-FREE OR WILL OPERATE WITHOUT DATA LOSS, NOR DO THE SUPPLIERS WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET. THE SUPPLIERS FURTHER DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, AS TO THE ACCURACY, RELIABILITY AND QUALITY OF CONTENT IN, OR LINKED TO, THE SERVICE. YOU ACKNOWLEDGE THAT, IN USING THE SERVICE, SENSITIVE CONFIDENTIAL AND/OR PROPRIETARY INFORMATION WILL TRAVEL THROUGH THIRD PARTY INFRASTRUCTURES WHICH FUSEBILL HAS NO CONTROL OVER AND FOR WHICH FUSEBILL WILL BEAR NO LIABILITY. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT INCLUDING, BUT NOT LIMITED TO, MARKETING LITERATURE OR COLLATERAL OR STATEMENTS REGARDING PERFORMANCE OF THE SERVICE BY FUSEBILL WHICH IS NOT CONTAINED IN THIS SECTION WILL BE CONSIDERED TO BE A WARRANTY OR REPRESENTATION AND SHOULD NOT BE RELIED UPON AND IS NOT BINDING UPON FUSEBILL.
10.2 LIMITATION OF LIABILITY
10.2.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER FUSEBILL NOR ANY FUSEBILL RELATED PARTIES OR SUPPLIERS WILL HAVE ANY LIABILITY TO YOU OR TO ANY OTHER PERSON OR ENTITY, ARISING UNDER OR OUTSIDE THIS AGREEMENT AND/OR RELATED TO THE SERVICE PROVIDED TO YOU BY FUSEBILL (INCLUDING ANY FUSEBILL RELATED PARTIES AND SUPPLIERS), FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF OR DAMAGE TO DATA, BUSINESS OR SERVICE INTERRUPTION, REPLACEMENT OR RECOVERY COSTS, FAILURE OF THE INTERNET OR OTHER COMMERCIAL OR ECONOMIC LOSS, WHETHER IN CONTRACT, EQUITY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER THEORY OF LIABILITY, EVEN IF FUSEBILL (INCLUDING ANY FUSEBILL RELATED PARTIES AND SUPPLIERS) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR THEY ARE FORESEEABLE.
10.2.2 IN THE EVENT APPLICABLE LAW DOES NOT PERMIT THE LIMITATIONS AND/OR EXCLUSIONS IN THE ABOVE SECTION TO BE COMPLETELY DISCLAIMED, THESE LIMITATIONS AND/OR EXCLUSIONS WILL BE INTERPRETED AS NECESSARY TO GIVE FUSEBILL (INCLUDING THE FUSEBILL RELATED PARTIES AND SUPPLIERS) THE MAXIMUM BENEFIT OF ANY DISCLAIMER, LIMITATION AND/OR EXCLUSION AS PERMITTED BY APPLICABLE LAW.
10.2.3 IN NO EVENT WILL THE TOTAL AGGREGATE LIABILITY OF FUSEBILL (INCLUDING THE FUSEBILL RELATED PARTIES AND SUPPLIERS), WHETHER IN CONTRACT, EQUITY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER THEORY OF LIABILITY, TO YOU OR TO ANY OTHER PERSON OR ENTITY ARISING UNDER OR OUTSIDE THIS AGREEMENT AND/OR RELATED TO THE SERVICE PROVIDED TO YOU BY FUSEBILL (INCLUDING ANY FUSEBILL RELATED PARTIES AND SUPPLIERS) EXCEED THE CHARGES PAID BY YOU FOR THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.
10.3 THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY IN THIS SECTION CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. YOU ACKNOWLEDGE THAT, BUT FOR THE ABOVE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY, NEITHER FUSEBILL NOR ANY OF THE FUSEBILL RELATED PARTIES OR SUPPLIERS WOULD GRANT THE RIGHTS GRANTED IN THIS AGREEMENT. YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICE IS TO IMMEDIATELY CEASE USING IT.
10.4 NO ACTION ARISING OUT OF THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, MAY BE BROUGHT BY YOU MORE THAN ONE YEAR AFTER THE ACTION ACCRUED, OR, IN THE EVENT A MANDATORY STATUTORY LIMITATION PERIOD IN EXCESS OF ONE YEAR APPLIES IN A PARTICULAR JURISDICTION, THE MINIMUM PERIOD ALLOWED BY LAW IN THAT JURISDICTION.
INDEMNIFICATION
11.1 By You.
YOU AGREE ON DEMAND TO INDEMNIFY, DEFEND AND HOLD FUSEBILL AND THE FUSEBILL RELATED PARTIES, HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES INCURRED BY SUCH PARTIES, IN CONNECTION WITH OR ARISING OUT OF YOUR (A) BREACH OF ANY TERM OF THIS AGREEMENT OR ANY APPLICABLE LAW OR REGULATION, WHETHER OR NOT REFERENCED HEREIN; (B) BREACH OF ANY RIGHTS OF ANY THIRD PARTY; OR (C) USE OR MISUSE OF THE SERVICE OR ANY FUSEBILL IP.
MISCELLANEOUS
12.1 Entire Agreement. The terms and conditions of this Agreement constitute the entire agreement between You and Fusebill with respect to the subject matter hereof and will supersede and replace all prior understandings and agreements, in whatever form, regarding the subject matter.
12.2 Severability. Should any term or provision hereof be deemed invalid, void or unenforceable either in its entirety or in a particular application, the remainder of this Agreement will remain in full force and effect and the invalid, void or unenforceable portion will be severed from the Agreement.
12.3 No Waiver. If Fusebill does not take action against any breaches of this Agreement, it does not mean that it waives its right to enforce the same at a later time.
12.4 Assignment. Either party may assign this Agreement without the other party’s consent to a successor in interest in connection with a sale of all or substantially all of its assets or equity not involving a direct competitor of the other party. Any such assignment by You is subject to Fusebill’s reasonable review of financial information confirming Your proposed assignee’s creditworthiness.
12.5 Applicable Law and Venue. This Agreement will be governed by and construed in accordance with the laws of Ontario, Canada without giving effect to any conflict of laws or provisions whether contained in Canadian law or the laws of Your current state or country of residence. Any legal proceedings arising out of or relating to this Agreement will be subject to the jurisdiction of the courts of the province of Ontario, Canada. Each party hereby waives any right to a jury trial in connection with any action or litigation in any way arising out of or related to this Agreement, except where required by law.
12.6 Survival. The provisions of this Agreement which, by their nature extend beyond termination of the Agreement, will survive including, but not limited to, any exclusion or limitation of Fusebill’s (including the Fusebill Related Parties) liability specified in this Agreement and any indemnification by You.
12.7 Notice. Every notice provided for in this Agreement will be delivered when received by either email, registered mail, certified mail (return receipt requested) or overnight mail, addressed to the attention of the person executing this Agreement (or that person’s successor) and sent to: (i) in Your case, the email or mailing address that You provide to Fusebill on registration; and (ii) in the case of Fusebill, to Suite 203, 232 Herzberg Road, Kanata, Ontario CANADA, K2K 2A1.
12.8 No Third Party Beneficiaries. This Agreement is made solely for the benefit of You and Fusebill (including Fusebill’s Related Parties), and our respective permitted successors and assigns. No other person or entity will have or acquire any right by virtue of this Agreement unless otherwise agreed by Fusebill.
12.9 Attribution. Unless otherwise set forth on Your Order Form and subject to any usage guidelines that You provide or any pre-approval or authorization that You may require (which You agree not to unreasonably withhold or delay), Fusebill may use Your name (and the corresponding trademark or logo) on the Website and in other promotional and marketing materials to identify You as a Fusebill customer.
Our Responsibilities
Providing the Services
Vistasuite will do the following:
(a) make the Services available to Customer and its Authorized Vista Users as described in the Contract; and
(b) not use or process Customer Data for any purpose without Customer’s prior written instructions; provided, however, that “prior written instructions” will be deemed to include use of the Services by Authorized Vista Users and any processing related to such use or otherwise necessary for the performance of the Contract.
Be assured that (a) the Services will perform materially in accordance with our then-current Support Center pages; and (b) subject to the “Non-Vistasuite Products” and “Downgrade for Non-Payment” sections, we will not materially decrease the functionality of a Service during the subscription term. For any breach of a warranty in this section, Customer’s exclusive remedies are those described in the sections titled “Termination for Cause” and “Effect of Termination”.
The Vistasuite Extended Family
We may leverage our employees, those of our corporate affiliates and third party contractors (the “Vistasuite Extended Family”) in exercising our rights and performing our obligations under the Contract. We will be responsible for the Vistasuite Extended Family’s compliance with our obligations under the Contract.
Ownership and Proprietary Rights
What’s Yours is Yours…
As between us on the one hand, and Customer and any Authorized Vista Users on the other, Customer will own all Customer Data. Subject to the terms and conditions of the Contract, Customer (for itself and all of its Authorized Vista Users) grants us and the Vistasuite Extended Family a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export and display Customer Data, and any Non- Vistasuite Products created by or for Customer, only as reasonably necessary (a) to provide, maintain and update the Services; (b) to prevent or address service, security, support or technical issues; (c) as required by law or as permitted by the Data Request Policy; and (d) as expressly permitted in writing by Customer. Customer represents and warrants that it has secured all rights in and to Customer Data from its Authorized Vista Users as may be necessary to grant this license.
And What’s Ours is Ours
We own and will continue to own our Services, including all related intellectual property rights. We may make software components available, via app stores or other channels, as part of the Services. We grant to Customer a non-sublicensable, non-transferable, non-exclusive, limited license for Customer and its Authorized Vista Users to use the object code version of these components, but solely as necessary to use the Services and in accordance with the Contract and the User Terms. All of our rights not expressly granted by this license are hereby retained.
Term and Termination
Contract Term
As further described below, a free subscription continues until terminated, while a paid subscription has a term that may expire or be terminated. The Contract remains effective until all subscriptions ordered under the Contract have expired or been terminated or the Contract itself terminates. Termination of the Contract will terminate all subscriptions and all Vista Order Forms.
Auto-Renewal
Unless a Vista Order Form says something different, (a) all subscriptions automatically renew (without the need to go through the Services-interface “check-out” or execute a renewal Vista Order Form) for additional periods equal to one (1) year or the preceding term, whichever is shorter; and (b) the per-unit pricing during any automatic renewal term will remain the same as it was during the immediately prior term. Either party can give the other notice of non-renewal at least thirty (30) days before the end of a subscription term to stop the subscriptions from automatically renewing.
Termination for Cause
We or Customer may terminate the Contract on notice to the other party if the other party materially breaches the Contract and such breach is not cured within thirty (30) days after the non-breaching party provides notice of the breach. Customer is responsible for its Authorized Vista Users, including for any breaches of this Contract caused by its Authorized Vista Users. We may terminate the Contract immediately on notice to Customer if we reasonably believe that the Services are being used by Customer or its Authorized Vista Users in violation of applicable law.
Effect of Termination
Upon any termination for cause by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by us, Customer will pay any unpaid fees covering the remainder of the term of those subscriptions after the effective date of termination. In no event will any termination relieve Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination.
Data Portability and Deletion
We are custodians of Customer Data. During the term of a Vistasuite’s subscriptions, Customer will be permitted to export or share certain Customer Data from the Services; provided, however, that because we have different products with varying features and Customer has different retention options, Customer acknowledges and agrees that the ability to export or share Customer Data may be limited or unavailable depending on the type of Services plan in effect and the data retention, sharing or invite settings enabled. Following termination or expiration of a Vistasuite’s subscriptions, we will have no obligation to maintain or provide any Customer Data and may thereafter, unless legally prohibited, delete all Customer Data in our systems or otherwise in our possession or under our control. Please contact support@vistasuite.com for more information on how Customer itself can initiate deletion.
Representations Disclaimer of Warranties
Customer represents and warrants that it has validly entered into the Contract and has the legal power to do so. Customer further represents and warrants that it is responsible for the conduct of its Authorized Vista Users and their compliance with the terms of this Contract and the User Terms.
EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Limitation of Liability
OTHER THAN IN CONNECTION WITH A PARTY’S INDEMNIFICATION OBLIGATIONS HEREUNDER, IN NO EVENT WILL EITHER CUSTOMER’S OR THE VISTASUITE EXTENDED FAMILY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE CONTRACT OR THE USER TERMS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS UNDER THE “PAYMENT TERMS” SECTION ABOVE.
IN NO EVENT WILL EITHER CUSTOMER OR ANY MEMBER OF THE VISTASUITE EXTENDED FAMILY HAVE ANY LIABILITY TO THE OTHER PARTY OR TO ANY THIRD PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
The Services support logins using two-factor authentication (“2FA”), which is known to reduce the risk of unauthorized use of or access to the Services. We therefore will not be responsible for any damages, losses or liability to Customer, Authorized Vista Users, or anyone else if any event leading to such damages, losses or liability would have been prevented by the use of 2FA. Additionally, Customer is responsible for all login credentials, including usernames and passwords, for administrator accounts as well the accounts of your Authorized Vista Users. We will not be responsible for any damages, losses or liability to Customer, Authorized Vista Users, or anyone else, if such information is not kept confidential by Customer or its Authorized Vista Users, or if such information is correctly provided by an unauthorized third party logging into and accessing the Services.
The limitations under this “Limitation of Liability” section apply with respect to all legal theories, whether in contract, tort or otherwise, and to the extent permitted by law. The provisions of this “Limitation of Liability” section allocate the risks under this Contract between the parties, and the parties have relied on these limitations in determining whether to enter into this Contract and the pricing for the Services.
Our Indemnification of Customer
We will defend Customer from and against any and all third party claims, actions, suits, proceedings, and demands alleging that the use of the Services as permitted under the Contract infringes or misappropriation of a third party’s intellectual property rights (a “Claim Against Customer”), and will indemnify Customer for all reasonable attorney’s fees incurred and damages and other costs finally awarded against Customer in connection with or as a result of, and for amounts paid by Customer under a settlement we approve of in connection with, a Claim Against Customer; provided, however, that we will have no liability if a Claim Against Customer arises from (a) Customer Data or Non- Vistasuite Products; and (b) any modification, combination or development of the Services that is not performed by us, including in the use of any application programming interface (API). Customer must provide us with prompt written notice of any Claim Against Customer and allow us the right to assume the exclusive defense and control, and cooperate with any reasonable requests assisting our defense and settlement of such matter. This section states our sole liability with respect to, and Customer’s exclusive remedy against us and the Vistasuite Extended Family for, any Claim Against Customer.
Customer's Indemnification of Us
Customer will defend Vistasuite and the members of the Vistasuite Extended Family (collectively, the “Vistasuite Indemnified Parties”) from and against any and all third party claims, actions, suits, proceedings, and demands arising from or related to Customer’s or any of its Authorized Vista Users’ violation of the Contract or the User Terms (a “Claim Against Us”), and will indemnify the Vistasuite Indemnified Parties for all reasonable attorney’s fees incurred and damages and other costs finally awarded against a Vistasuite Indemnified Party in connection with or as a result of, and for amounts paid by a Vistasuite Indemnified Party under a settlement Customer approves of in connection with, a Claim Against Us. We must provide Customer with prompt written notice of any Claim Against Us and allow Customer the right to assume the exclusive defense and control, and cooperate with any reasonable requests assisting Customer’s defense and settlement of such matter. This section states your sole liability with respect to, and the Vistasuite Indemnified Parties’ exclusive remedy against Customer for, any Claim Against Us.
Limitations on Indemnifications
Notwithstanding anything contained in the two preceding sections, (a) an indemnified party will always be free to choose its own counsel if it pays for the cost of such counsel; and (b) no settlement may be entered into by an indemnifying party, without the express written consent of the indemnified parties (such consent not to be unreasonably withheld), if (i) the third party asserting the claim is a government agency, (ii) the settlement arguably involves the making of admissions by the indemnified parties, (iii) the settlement does not include a full release of liability for the indemnified parties, or (iv) the settlement includes terms other than a full release of liability for the indemnified parties and the payment of money.
Confidentiality
Confidential Information
Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in connection with the Contract, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure including all Vista Order Forms, as well as non-public business, product, technology and marketing information. Confidential Information of Customer includes Customer Data. If something is labeled “Confidential,” that’s a clear indicator to the Receiving Party that the material is confidential. Notwithstanding the above, Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a third party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party.
Protection and Use of Confidential Information
The Receiving Party will (a) take at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates and contractors who need to know such information in connection with the Contract; and (b) not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of this Contract. Nothing above will prevent either party from sharing Confidential Information with financial and legal advisors; provided, however, that the advisors are bound to confidentiality obligations at least as restrictive as those in the Contract.
Compelled Access or Disclosure
The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the access or disclosure. Without limiting the foregoing, please review the Data Request Policy for details on how requests may be made for the disclosure of Customer Data and how we will handle those requests. If the Receiving Party is compelled by law to access or disclose the Disclosing Party’s Confidential Information, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing access to such Confidential Information as well as the reasonable cost for any support provided in connection with the Disclosing Party seeking a protective order or confidential treatment for the Confidential Information to be produced.
Survival
The sections titled “Feedback is Welcome,” “Non- Vistasuite Products,” “Our Removal Rights,” “A Condition of Use,” “Payment Terms,” “Credits,” “The Vistasuite Extended Family,” “What’s Yours is Yours…,” “And What’s Ours is Ours,” “Effect of Termination,” “Data Portability and Deletion,” “Representations; Disclaimer of Warranties,” “Limitation of Liability,” “Our Indemnification of Customer,” “Customer’s Indemnification of Us,” “Limitations on Indemnifications,” “Confidentiality” and “Survival,” as well as all of the provisions under the general heading “General Provisions,” will survive any termination or expiration of the Contract.
General Provisions
Publicity
Customer grants us the right to use Customer’s company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential customers, subject to Customer’s standard trademark usage guidelines as provided to us from time-to-time. We don’t want to list customers who don’t want to be listed, so Customer may send us an email to support@vistasuite.com stating that it does not wish to be used as a reference.
Force Majeure
Neither us nor Customer will be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, a failure by a third party hosting provider or utility provider, strikes, shortages, riots, fires, acts of God, war, terrorism, and governmental action.
Relationship of the Parties; No Third Party Beneficiaries
The parties are independent contractors. The Contract does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. There are no third party beneficiaries to the Contract.
Email and Vistasuite Messages
Except as otherwise set forth herein, all notices under the Contract will be by email, although we may instead choose to provide notice to Customer through the Services (e.g., a bot notification). Notices to Vistasuite will be sent to support@vistasuite.com, except for legal notices, such as notices of termination or an indemnifiable claim, which must be sent to info@vistasuite.com. Notices will be deemed to have been duly given (a) the day after it is sent, in the case of notices through email; and (b) the same day, in the case of notices through the Services.
Modifications
As our business evolves, we may change these Customer Terms and the other components of the Contract (except any Vista Order Forms). If we make a material change to the Contract, we will provide Customer with reasonable notice prior to the change taking effect, either by emailing the email address associated with Customer’s account or by messaging Customer through the Services. Customer can review the most current version of the Customer Terms at any time by visiting this page and by visiting the most current versions of the other pages that are referenced in the Contract. The materially revised Contract will become effective on the date set forth in our notice, and all other changes will become effective upon posting of the change. If Customer (or any Authorized Vista User) accesses or uses the Services after the effective date, that use will constitute Customer’s acceptance of any revised terms and conditions.
Waiver
No failure or delay by either party in exercising any right under the Contract will constitute a waiver of that right. No waiver under the Contract will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.
Severability
The Contract will be enforced to the fullest extent permitted under applicable law. If any provision of the Contract is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Contract will remain in effect.
Assignment
Except with respect to the Vistasuite Extended Family, neither party may assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign the Contract in its entirety (including all Vista Order Forms), without consent of the other party, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Customer will keep its billing and contact information current at all times by notifying Vistasuite of any changes. Any purported assignment in violation of this section is void. A party’s sole remedy for any purported assignment by the other party in breach of this section will be, at the non-assigning party’s election, termination of the Contract upon written notice to the assigning party. In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, the Contract will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
Which Vistasuite Entity is Customer Contracting With?
All references to ‘Vistasuite’, ‘we,’ or ‘us’ under the Contract, what law will apply in any dispute or lawsuit arising out of or in connection with the Contract, and which courts have jurisdiction over any such dispute or lawsuit, depend on where Customer is domiciled.
The venue for any dispute or lawsuit arising out of or in connection with the Contract will be DuPage County, Illinois and the governing law will be that of the state of Illinois. This applies to all Customer’s domiciled within the US and Canada.
The Contract, and any disputes arising out of or related hereto, will be governed exclusively by the applicable governing law above, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods. The courts located in the applicable venue above will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the Contract or its formation, interpretation or enforcement. Each party hereby consents and submits to the exclusive jurisdiction of such courts. In any action or proceeding to enforce rights under the Contract, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.
Entire Agreement
The Contract, including these Customer Terms and all referenced pages and Vista Order Forms, if applicable, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. Without limiting the foregoing, the Contract supersedes the terms of any online agreement electronically accepted by Customer or any Authorized Vista Users. However, to the extent of any conflict or inconsistency between the provisions in these Customer Terms and any other documents or pages referenced in these Customer Terms, the following order of precedence will apply: (1) the terms of any Vista Order Form (if any), (2) the portions of the Customer-Specific Supplement that apply to Customer (if any), (3) the Customer Terms and (4) finally any other documents or pages referenced in the Terms. Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order, vendor onboarding process or web portal, or any other Customer order documentation (excluding Vista Order Forms) will be incorporated into or form any part of the Contract, and all such terms or conditions will be null and void.
Contacting Vistasuite
Please also feel free to contact us if you have any questions about Vistasuite’s Customer-Specific Supplement, should it apply to your business entity. You may contact us at info@vistasuite.com or at our mailing address below:
130 West Liberty Drive
Suite 200
Wheaton, IL 60187